ISO 9001 is the reference standard for an organization that intends to plan, implement, monitor and improve both operational and support processes, designing and implementing the quality management system as a means to achieve the objectives. The customer and his satisfaction are at the center of ISO 9001; each activity, application and monitoring of the activities/processes is in fact aimed at determining the maximum satisfaction of the customer (and, if applicable, the end user). The application phases of the standard start from the definition of the procedures and records for each single process or macro-process identified within the corporate organization.
It goes through all areas of the organization which include:
All with a careful analysis of the company opportunities, the definition of the mission and the company vision expressed through the quality policy . A careful control commensurate with the company reality is carried out on the management of human and instrumental resources.
In particular, in the case of suppliers, it is very useful to refer to ISO 10005 which identifies the guidelines for defining the quality plan, a useful tool that every supplier should adopt to demonstrate how it intends to guarantee the contractual clauses to the customer. In fact, the quality plan can be considered a subset of the quality system of a company which, despite not having ISO 9001 certification, intends to explain the rules of behavior of its system to the customer.
From the point of view of the client company, demanding the quality plan in reference to the contract is the first logical step necessary to understand how the supplier manages the contract.
